Cant try before you buy. Guarantee is a little shady.
I was torn between the trophy 770 and the Trek 4900 and figured I would try the 770 since Ibex offers the 30 satisfaction guarantee. I ordered the 770 and it arrived within a couple days. It wasnt exactly what I was looking for but still a good bike for the money. I knew it wasnt what I wanted as soon as I unpacked it and rode it one time so I immediatly repacked it as it came from the factory using the factory packing materials. I called Ibex to get the RA# and shipped it back at a cost of $35 shipping (wich I knew up front would be my responsibility).
When I recieved my credit back to my card I noticed it was $20 less than I had paid so I called to see why. Jack claimed it had been scratched up in shipping so he had to take an extra $20. I advised him I had packed it with the exact materials they had shipped it to me he claimed the front wheel was loose and it "beat up the front fork real good" I took extra care when packing the bike because I didnt want them to try some bogus mess like this. It is still a decent bike for the money but if your hopeing to use the 30 day satisfaction guarantee to try out the bike, be prepaired to get credited whatever they see fit when you return it.
No I would not recommend it to a friend
Submitted by Big Bang - 4/14/2003 10:02:39 AM
Quality components and suprisingly light for the price. This bike is as low maintenance as you can get. The parts are solid and it all just works.
I wish they had a 15" frame option. I'm vertically challenged and 17" is as big as I could go. Some might find this too big.
It's amazing how other bikes in this price range weigh so much more. I'll be upgrading the fork in a few months but that's just because I'm looking to save even more weight.